Frequently Asked Questions
1What types of mortgages do you offer?
We can help with all types of mortgages: residential, buy-to-let, commercial or bridging loans. We can find the best rates whether you are applying in your personal name or via a limited company.
2Which lenders do you work with?
At The Mortgage Warehouse we are directly authorised and regulated by the Financial Conduct Authority and therefore have access to the whole of the mortgage market.
3Can I talk to you direct?
Of course, if you would like to speak to one of our consultants at The Mortgage Warehouse then call us directly on 0800 0246983.
4What is the complaints procedure?
We are confident that you will find our service exceeds your expectations, but if something unexpectedly goes wrong we will be more than happy to discuss the problem with you. Feel free to call us on 0800 0246983, email your consultant directly or write to us at: The Mortgage Warehouse, 272 Bath Street , Glasgow G2 4JR
5What if i don't know how to answer one of the questions on the form?
It's important to be as accurate as possible when answering the questions as your responses will dictate the mortgage rates that we can source for you. However, if you are unsure of any answer then call us directly on 0800 0246983 or simply make your best estimate and then raise this with our consultant when they call you back.
6How do I know that I'm getting the best deal?
Alongside access to the whole of the mortgage market, The Mortgage Warehouse benefits from many mainstream and niche lenders who frequently offer us exclusive, market-leading rates. We will ensure that you get the most suitable deal for your circumstances.
7What documentation is needed?
The documentation required differs from lender to lender, but as a general guide we would require up to 3 months' worth of payslips and bank statements; ID; proof of address; P60 document if employed; SA302 document if self-employed or accounts if applying as a limited company.
8Will I get updates on the progress of my application?
We understand you will want to know if your mortgage has been approved. We will be able to give you an indication of likely turnaround times once you have decided to proceed with a particular product. Our support staff at The Mortgage Warehouse will monitor your application carefully and provide you with regular updates regarding progress.
9Are my details shared with other companies?
The Mortgage Warehouse is committed to protecting the privacy and confidentiality of information provided by its customers and upholding data protection principles.
10Is it worth me applying if I've been turned down in the past?
Yes! Not all lenders are the same and it's more than likely that we'll know the right lender to submit your application to.
11Can you help me to set up home and/or life insurance?
We would be delighted to advise you on any insurance queries you may have. We have access to a whole-of-market panel covering a range of protection products. This allows us to tailor-make a plan to protect your wealth and legacy.
12How do I contact you?
All our details are on our contact page here on http://themortgage-warehouse.co.uk/contact-us/